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Steve Jobs’ open letter to iPhone early adopters…

At least Steve Jobs, unlike the vast majority of corporate heads, does a good job of listening:

To all iPhone customers

That’s cool.  But I maintain it would have been cooler to wait more than two months before executing such a significant price drop.  He says, and this has been mirrored by many other people on the intertubes:

Second, being in technology for 30+ years I can attest to the fact that the technology road is bumpy. There is always change and improvement, and there is always someone who bought a product before a particular cutoff date and misses the new price or the new operating system or the new whatever. This is life in the technology lane. If you always wait for the next price cut or to buy the new improved model, you’ll never buy any technology product because there is always something better and less expensive on the horizon.

That’s true, of course; all us tech types know and accept that.  But it’s also misleading.  This is a brand new product, only 2 months old.  Most tech types I know expect their expensive gadgets to depreciate just a little bit slower than that.

Still, he didn’t have to do anything, so I suppose that’s something.  But I still maintain it’s a surprising move to make for a company that normally does such a good job of engendering goodwill among its adherents.  They had to have known such a price drop would be upsetting to many, and they did it anyway.  Bad move, made a little bit better, but still bad. 

iFolks were fleeced…

How are you iPhone early adopters feeling today?  Don’t worry, I’m not about to rub it in.  I know what it’s like to feel fleeced, especially by a company you really like.  You buy a favorite DVD title, unaware that the studio is planning a special edition with a newly restored transfer just around the corner.  You pick up a video game that hits the bargain bin two weeks later.  But I can’t say I’ve ever purchased a brand-new $599 piece of electronic equipment, only to have its price slashed by $200 only two months after its release.

Apple slashes 8GB iPhone price by $200

Notably, Apple also cut the 4GB iPhone by $200, to get rid of remaining stock as they phase that phone out entirely.  Now, I like Apple a lot, and I’m enjoying the heck out of my new Mac computers after switching from a PC over a month ago (and yes, I plan to post some followups to how the switchover is going).  But in terms of customer goodwill and good faith, this is a pretty harsh move, impending Christmas season or not.  No matter what the company’s rationale, it still feels pretty crappy as a consumer whenever you get screwed.

Very recent purchasers have a little hope:

How To Get $200 Back If You Just Got An iPhone

But those of you who waited in line for hours on end back on opening day – there is a reason guys like me never ever buy stuff like this on Day One, and that reason is this.  In the end, I’m not missing not having an iPhone.  But I’d definitely miss that $200.

Besides, you just know that iPhone 2.0 is going to be that much better.  Why not simply wait?

The war on terror, so far…

I don’t want to get too political on this blog, but I thought this article was too good to pass up:

The war on terror(TM), so far

Just sayin’…

The Dark Ages are still with us…

It’s amazing.  Simply amazing.  Here we are in the 21st century, surrounded by the fruits of science and technology.  We human beings benefit from the discoveries of science and the advancement of technology every day, from flying in aircraft that carry us long distances in short amounts of time through the air, to watching moving images on a box that receives signals invisibly from distant locations, to talking with people across town or across the world on small devices that fit in our pockets.  All of these technologies, and thousands upon thousands more, are available to us and taken for granted by us, due entirely to the scientific method.  The scientific method, simply put, is a sure-fire process for arriving at truths about nature.  It is sure-fire for two reasons:  it is self-correcting, and it demands rigid empirical support for scientific claims.  It overcomes all the problems of personal politics, idealogy, ego, human error and the like, because experimentation and verification are part and parcel of doing science.  There are no conspiracies in open science.  Science is not perfect, not least of all due to the failings of the humans that perform it, but the process itself works in the end, because of the built-in self-correcting mechanisms of constant evaluation, peer review and revision.  There are no “sacred cows” in science.  It is the best tool we have for discovering the secrets of the universe around us, and every day, we profit from the simple brilliance of it in the form of technology that would seem magical to people who lived a hundred or a thousand years before.

So how is it, here in the year 2007, long after the unbridled superstition and suffocating religious dogma of the Dark Ages have supposedly come and gone, when we can all clearly see the fruits of science and the technology it spawns, that we can have a man of such small-minded, intentionally ignorant intellectual values as Don McLeroy appointed to the most powerful position in the educational system of the largest state in the union?  Bad Astronomy delivers this very bad and disturbing news:

Texas:  Doomed
Texas:  really, really doomed

I can think of very little that is more disturbing than listening to the man who has just been appointed to head the Texas State Board of Education prattle on at great length about religion and anti-science, and how it relates to public education.  This is scary stuff, and I agree with Phil at Bad Astronomy:  we cannot talk about this enough.  Religious fundamentalism and the anti-science that comes of it is a huge threat that reasonable, modern-age people should not ignore.

Not convinced?  Here is McLeroy’s own home page.  “The key to “Clear Thinking” is a mind filled with knowledge and facts.”  No, Don, actually the key to clear thinking is learning how to think critically, so that you can determine which “knowledge and facts” are actually true, and once having done that, determine how to use them.  Facts are, of course, important, but they are as useless without critical thinking skills as the best fishing pole in the world is in the hands of someone who does not know how to fish.  A master fisherman, on the other hand, can get by with a stick and string, but McLeroy disagrees:  “Problem solving and critical thinking are secondary skills.”  And extreme fundamentalists wonder why thinking adults everywhere consider them “backwards”.  You can always learn new facts, but critical thinking is a singular skill, the foundation upon which you’ll build the application of those facts, and will apply to every fact you learn in the future.  Besides, without critical thinking skills, how can you ever know if the facts you’re being fed are correct?  McLeroy himself serves as the best example that his philosophy is flat-out wrong, seeing how poor of a critical thinker he is and where that leads him to.  Perhaps if he were more of a critical thinker, he’d be less likely to buy into the unmitigated hokum that is “intelligent design”.

For a professional educator, this is simply inexcusable.  This is a guy who I not only don’t want teaching my kids, but I don’t want him teaching yours either.  Such anti-intellectual poppycock should not be allowed to reach the highest position in education anywhere, and it’s simply a tragedy that this man has done just that.  Christians should be especially concerned, because men like this give reasonable Christians (who I know are the majority of the religion) a truly bad name.

The governor of Texas appointed this man.  Speak up here:

Citizen’s Opinion Hotline: (800) 252-9600
[for Texas callers]

Citizen’s Assistance and Opinion Hotline: (512) 463-1782
[for Austin, Texas and out-of-state callers]

Office of the Governor Main Switchboard: (512) 463-2000

Office of the Governor Fax: (512) 463-1849

Mailing Address
Office of the Governor
P.O. Box 12428
Austin, Texas 78711-2428

http://www.governor.state.tx.us/contact

Apple’s awesome…er, scratch that…pretty good customer service…

So, readers of my blog know I ordered an iMac and a Mac Pro on July 9.  A month later, Apple announces a brand-new iMac and a new version of iLife.  The new iMac most equivalent to the one I ordered is more powerful (better processor, larger hard drive and better video card) and $260 cheaper.  The new iLife has substantial new features that my version of iLife doesn’t have.  This, of course, is a little painful to this gadget geek, knowing that I ordered just before brand-new goodies came out.  Time to call the highly acclaimed Apple customer service department…

I got a very friendly representative on the phone and explained my situation.  She looked up my rather sizeable order, and clarified what it was that I was looking for:  free upgrades to the new version of iLife for both computers, and some consideration on the price I paid for my iMac.  She then did me one better on the iMac, wondering if I might be interested in simply exchanging my iMac for a new one, along with a price credit for the difference.  This was even better than I’d originally hoped for, so I said that would be terrific.  After consulting with her manager, that ended up being the agreement:  basically, I would return my iMac for a full refund and order a new iMac, which would come with the new iLife and a price difference.  She was also going to send me the new version of iLife for my Mac Pro, free of charge.

I was totally satisfied, and all ready to write a blog post on how Apple’s customer service ruled.  Then came the kicker: in returning my iMac, there would be a 10% restocking fee, which works out to about $170.  This was because my iMac was a custom configuration, and was ordered before July 19, the cutoff date after which they would have made the exchange complimentary.  That seems like a pretty tight window of opportunity to me (I only received my computer on July 14, after all, and today is only August 10, less than one month after receipt), and I have to admit the restocking fee lets some of the air out of the tires.  I’m still going to save about $100, and get the newest computer along with the newest iLife for free, so I guess I shouldn’t complain.  But what had seemed like a perfect customer service call turned into merely a good customer service call, which was a little anti-climatic when all was said and done.

Am I wrong to feel a little deflated?  Is this better than any other computer company would have done for me?  Probably, but I was hoping for just a little more, the proverbial extra mile.  The free iLife upgrade is a good deal; they didn’t have to do that if they didn’t want to, so I’m pleased they did.  But the iMac exchange…I could have done that myself without calling customer service, so that doesn’t feel like anything special.  I’ll probably go through with that, since it does shave $100 off the order and gives me an even better computer, but it would have been nice to have had the restocking fee waived – that’s something I couldn’t do for myself without the help of customer service.

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